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Around-the-Clock Expert Support


Your home’s technology should be ready to perform when you need it—especially your most crucial solutions, like security cameras and Wi-Fi.

Our service plans are designed to keep your systems performing reliably, protect your investment, and simplify ownership.

The Hive Integration Approach

Support App

Help is always within reach. Our dedicated client support app provides a convenient way to access assistance, submit service requests, and perform simple troubleshooting tasks from anywhere.

Proactive System Monitoring

The best service is one you don’t need to ask for. Through remote monitoring, our team can identify and resolve potential issues before they ever escalate.

Priority Scheduling

When support is needed, timely service matters. Our membership plans include priority scheduling options that reduce wait times and provide faster access to technical assistance.

Annual Technology Reviews

As technology evolves, your system should continue to perform at its best. Our annual on-site reviews verify that systems are operating properly, identify opportunities for optimization, and address small concerns before they become larger issues.

24/7 Support

Technology doesn't always operate on a schedule. With a Hive Integration service membership, you gain access to knowledgeable support whenever questions or issues arise.

Experienced, Respectful Technicians

When a Hive Integration vehicle arrives at your property, you’ll be greeted on time by an experienced technician who thoroughly understands your system.

Find the Right Membership for Your Home

Essentials Plus
$89 / month
Priority
$179 / month
Proactive
$269 / month
Signature
$649 / month
Essentials Plus
Priority
Proactive
Signature

Access to remote support via SMS/phone/email 24/7
Essentials Plus
Priority
Proactive
Signature
Guaranteed response time
Essentials Plus
60 min
Priority
30 min
Proactive
30 min
Signature
10 min
Access to remote appointments with Advanced Support
Essentials Plus
Priority
Proactive
Signature
On-site Support Available for urgent issues
Essentials Plus
-
Priority
Within 72 hours
Proactive
Within 48 hours
Signature
Within 24 hours
Prioritized appointment scheduling
Essentials Plus
Priority
Proactive
Signature
Night + weekend appointments
Essentials Plus
Priority
Proactive
Signature
Preferred labor rates
Essentials Plus
Priority
Proactive
Signature
System health check
Essentials Plus
-
Priority
Annual
Proactive
Bi-Annual
Signature
Bi-Annual
Circadian Lighting Seasonal Tuning
Essentials Plus
-
Priority
-
Proactive
Signature
Sleep Environment Programming
Essentials Plus
-
Priority
-
Proactive
-
Signature
Air Quality Integration
Essentials Plus
-
Priority
-
Proactive
-
Signature
Biophilic & Wellneses Automation
Essentials Plus
-
Priority
-
Proactive
-
Signature
Skip the line, every time
Essentials Plus
-
Priority
-
Proactive
-
Signature

Contact Hive Support

Need assistance with your home automation system? Hive Integration is here to help. Whether you have a question, need troubleshooting support, or would like to schedule service, we'll help you find the right solution.

Phone Support

(813) 543-9768

Email 
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SMS/Text 

(813) 543-9768