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Hive’s “No Surprises” Policy

At Hive Integration, we work to complete every project at the price we quoted. Some conditions can’t be seen until work begins, so this policy lists the most common reasons a project’s cost can change. That way you know about them before we start.

We consider it our responsibility to tell you in advance. If we find one of these conditions, we will let you know before doing the added work whenever possible, and we will document the change in writing.

Access and Scheduling

  • We can’t access your home or business as scheduled for installation.
  • Installation areas are inaccessible or unsafe.
  • You or your representative aren’t available at project completion for user training and sign-off.

Conditions Inside Walls and Existing Systems

  • Fire blocking or other hidden obstructions inside walls make it harder to run wire.
  • Existing devices or wiring are incompatible or faulty.
  • Equipment, wiring, or programming installed by another company is undocumented or needs correction.
  • Access holes must be cut in walls or ceilings to run wire. Hive does not patch, sand, or paint, but we can refer you to licensed repair companies.

Client-Provided Items and Other Trades

  • Integrating equipment you already own takes longer than expected.
  • Network or internet equipment you provide causes complications or prevents completion.
  • Contractors you hire, including a builder whose site isn’t ready, delay installation.
  • Electrical outlets needed for installation are missing or inadequate. Hive does not perform electrical work, but we can refer you to licensed electricians.
  • TV, internet, or phone service isn’t active, or the provider’s hardware hasn’t been delivered. If your provider can’t activate service by 5 p.m. the day before installation, please call our scheduling team at 813-938-1585, ext. 224.

Changes and Pricing

  • You request programming or personalization beyond the original scope.
  • A manufacturer raises prices, or tariffs or surcharges are added, on equipment we haven’t yet ordered. You can lock in pricing by paying for that equipment in full.
  • Project delays require us to store your equipment for more than 30 days.
  • Your control system, apps, or connected devices may require ongoing subscriptions for features such as remote access, voice control, or cloud backup. These fees are set by the manufacturer and are not included in your project price unless noted in your proposal. We’ll let you know about any subscription your system needs before installation.

Added labor is billed at our published hourly rates, and added materials at our current prices. Sections 2(c), 8, 12, and 14 of our Terms and Conditions explain how changes and added costs are handled.